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Terms of Service

The terms "We" / "Us" / "Our"/” Company” individually and collectively refer to "PYRAMIS LIFESTYLE INDIA PRIVATE LIMITED" and the terms "Visitor”” User” refer to the users.

This page states the Terms and Conditions under which you (Visitor) may visit this website (“Website”). Please read this page carefully. If you do not accept the Terms and Conditions stated here, we would request you to exit this site. The business, any of its business divisions and / or its subsidiaries, associate companies or subsidiaries to subsidiaries or such other investment companies (in India or abroad) reserve their respective rights to revise these Terms and Conditions at any time by updating this posting. You should visit this page periodically to re-appraise yourself of the Terms and Conditions, because they are binding on all users of this Website.

USE OF CONTENT

All logos, brands, marks headings, labels, names, signatures, numerals, shapes or any combinations thereof, appearing in this site, except as otherwise noted, are properties either owned, or used under licence, by the business and / or its associate entities who feature on this Website. The use of these properties or any other content on this site, except as provided in these terms and conditions or in the site content, is strictly prohibited.

You may not sell or modify the content of this Website  or reproduce, display, publicly perform, distribute, or otherwise use the materials in any way for any public or commercial purpose without the respective organisation’s or entity’s written permission.

ACCEPTABLE WEBSITE USE

(A) Security Rules

Visitors are prohibited from violating or attempting to violate the security of the Web site, including, without limitation, (1) accessing data not intended for such user or logging into a server or account which the user is not authorised to access, (2) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorisation, (3) attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus or "Trojan horse" to the Website, overloading, "flooding", "mail bombing" or "crashing", or (4) sending unsolicited electronic mail, including promotions and/or advertising of products or services. Violations of system or network security may result in civil or criminal liability. The business and / or its associate entities will have the right to investigate occurrences that they suspect as involving such violations and will have the right to involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations.

(B) General Rules

Visitors may not use the Web Site in order to transmit, distribute, store or destroy material (a) that could constitute or encourage conduct that would be considered a criminal offence or violate any applicable law or regulation, (b) in a manner that will infringe the copyright, trademark, trade secret or other intellectual property rights of others or violate the privacy or publicity of other personal rights of others, or (c) that is libellous, defamatory, pornographic, profane, obscene, threatening, abusive or hateful.

INDEMNITY

The User unilaterally agree to indemnify and hold harmless, without objection, the Company, its officers, directors, employees and agents from and against any claims, actions and/or demands and/or liabilities and/or losses and/or damages whatsoever arising from or resulting from their use of  http://www.milagrowhumantech.com or their breach of the terms .

LIABILITY

User agrees that neither Company nor its group companies, directors, officers or employee shall be liable for any direct or/and indirect or/and incidental or/and special or/and consequential or/and exemplary damages, resulting from the use or/and the inability to use the service or/and for cost of procurement of substitute goods or/and services or resulting from any goods or/and data or/and information or/and services purchased or/and obtained or/and messages received or/and transactions entered into through or/and from the service or/and resulting from unauthorized access to or/and alteration of user's transmissions or/and data or/and arising from any other matter relating to the service, including but not limited to, damages for loss of profits or/and use or/and data or other intangible, even if Company has been advised of the possibility of such damages.

User further agrees that Company shall not be liable for any damages arising from interruption, suspension or termination of service, including but not limited to director /and indirect or/and incidental or/and special consequential or/and exemplary damages, whether such interruption or/and suspension or/and termination was justified or not, negligent or intentional, inadvertent or advertent.

User agrees that Company shall not be responsible or liable to user, or anyone, for the statements or conduct of any third party of the service. In sum, in no event shall Company's total liability to the User for all damages or/and losses or/and causes of action exceed the amount paid by the User to Company, if any, that is related to the cause of action.

DISCLAIMER OF CONSEQUENTIAL DAMAGES

In no event shall Company or any parties, organizations or entities associated with the corporate brand name us or otherwise, mentioned at this Website be liable for any damages whatsoever (including, without limitations, incidental and consequential damages, lost profits, or damage to computer hardware or loss of data information or business interruption) resulting from the use or inability to use the Website and the Website material, whether based on warranty, contract, tort, or any other legal theory, and whether or not, such organization or entities were advised of the possibility of such damages.

Milagrow HumanTech India, herein referred to as "the Company," collaborates with offshore organizations for the development and promotion of technologies and products in both Indian and offshore markets. It is important to note that the Company operates within the legal framework of Indian laws. The Company hereby declares limited liability concerning the functionality of certain aspects, whether in part or full, which are reliant on the operations of its offshore partner organizations. The Company cannot be held accountable for unforeseen circumstances or consequences beyond its control arising from the operations of these offshore organizations.

In the event of any incident or malfunction attributable to the functions of offshore organization, the Company's liability is restricted to a maximum of up to ₹ 5000. This limitation encompasses any damages, losses, or liabilities arising from such incidents. It is imperative for consumers to acknowledge that the Company's liability is capped at the aforementioned amount and does not extend to unlimited compensation for any potential consequences resulting from such incidents. By using our products, customers agree to abide by the terms outlined in this disclaimer and acknowledge the limitations of liability specified herein.

By accessing or utilizing Milagrow HumanTech India's products or technologies, users agree to abide by the terms outlined in this disclaimer. Milagrow HumanTech reserves the right to update or modify this disclaimer without prior notice and to award or not to award such compensation as mentioned above in the disclaimer.

Product Disclaimer:

Various parameters related to product performance mentioned on the website, product catalogues and other promotional material are based on the standard usage of the product in standard working conditions. Any usage of the product in extreme working conditions like too much dusty environment, extreme heat, moisture, or cold may affect the running time or other parameters of the product. it is important to acknowledge that performance may vary when subjected to extreme conditions not covered within the standard scope of operation. This disclaimer aims to provide transparency and set realistic expectations for our valued customers. Our robotic vacuum cleaners are engineered and tested to perform at their best in standard indoor environments characterized by common household elements such as hardwood floors, carpets, and tiled surfaces, within a reasonable range of temperature and humidity. It is essential to understand that performance may vary under extreme conditions. Extreme conditions include but are not limited to: Extremely high-pile carpets, uneven surfaces, or non-standard floor types may affect the robot's movement and cleaning efficiency. Excessive clutter, large obstacles, or complex furniture layouts may hinder the robot's navigation and cleaning abilities. Strong electronic interference, such as from multiple Wi-Fi devices, can affect the vacuum cleaner's connectivity and operational efficiency. Prolonged usage without regular maintenance may lead to performance degradation. To maintain optimal performance, we strongly recommend following the maintenance guidelines outlined in the user manual. Regular cleaning and maintenance, including emptying the dustbin, cleaning the brushes, and ensuring the sensors are unobstructed, are crucial to preserving the vacuum cleaner's efficiency, especially in challenging conditions.

Due to continuous technology development product specifications are subject to change without prior notice.

Customer Support:

We are committed to providing the best customer support. If you encounter performance issues or have questions about using your robotic vacuum cleaner under extreme conditions, please contact our customer support team for guidance and assistance. In conclusion, while our robotic vacuum cleaners are designed to excel in standard indoor environments, their performance may vary under extreme conditions. We encourage our customers to use these products within their intended scope and follow recommended maintenance practices for a consistently exceptional experience. If you have any concerns or questions, please reach out to our dedicated customer support team. Please refer to our website for a detailed description. Your satisfaction is our top priority.

 

Installation Policy:

We are committed to provide the best after sale service to our esteemed customers, first time home installation will be free with in city limit, in case of repeated engineer visits a subsequent charge of Rs 500.00 per visit shall be payable in advance within city limits. Up to 50 km outside city limits revisit charges will be Rs. 800 per visit. However virtual installation and virtual demonstration are free unlimited times. Applicable government GST 18% is inclusive in visit charges.

Terms & Conditions- EMI Scheme:

The following terms and conditions apply to transactions made on the Milagrow website (https://milagrowhumantech.com/) and at Milagrow Humantech  within India using EMI or Low Cost EMI as a payment option:

Pyramis Lifestyle India Private Limited (“Milagrow”) facilitates EMI and Low Cost EMI. You will be presented with EMI and Low Cost EMI payment options if your total transaction order meets the relevant minimum order value for your eligible card as set by your eligible card issuing bank, and in the event that Milagrow is running a No Low EMI promotion.

For Low Cost EMI, the amount equivalent to the total amount of interest payable on an EMI transaction will be discounted from your total transaction value upon choosing the No Lost EMI payment option. You will be liable to repay the principal loan amount and applicable interest to your eligible card issuing bank.

Low Cost EMI is available with the purchase of an eligible product made using qualifying cards on 3- or 6-month tenures from most leading banks. Monthly pricing is rounded to the nearest rupee. Exact pricing will be provided by your bank, subject to your bank’s terms and conditions. Minimum order spend applies as per your card’s issuing bank threshold. Cannot be combined with any other Milagrow pricing. Card eligibility is subject to terms and conditions between you and your card issuing bank. Offer may be revised or withdrawn at any time without any prior notice.

Representative…example:

Based on a 6 month tenure. ₹79900.00 total cost includes 15% pa and No Cost EMI savings of ₹3380.00, paid over 6 months as 6 monthly payments of ₹13317.00.

EMI and Low Cost EMI are offered by and subject to the terms and conditions applicable between you and your eligible card issuing bank. Milagrow and Pyramis are not involved in any approval, extension, pricing, modification, pre-closure, closure or any matter incidental to offering the EMI payment option financing to you. This is decided at the sole discretion of your eligible card issuing bank.

You understand that Milagrow and PYRAMIS LIFESTYLE INDIA PRIVATE LIMITED may share your transaction order information with your eligible card issuing bank and you expressly consent to this sharing of data for these purposes.

Milagrow and PYRAMIS LIFESTYLE INDIA PRIVATE LIMITED shall have no liability in the event your eligible card issuing bank refuses to process your EMI or No Low EMI payment option transaction.

Milagrow and PYRAMIS LIFESTYLE INDIA PRIVATE LIMITED on a best effort basis displays representative EMI and No Low EMI related information (EMI amount, interest rate charged and total amount payable) for your purchase as per the information shared with Milagrow and PYRAMIS LIFESTYLE INDIA PRIVATE LIMITED by your eligible card issuing bank on an "AS IS" basis. Your eligible card issuing bank is the authoritative source of this information and you are advised to contact your eligible card issuing bank for any further clarifications in this regard. For more information, we request you review the terms and conditions of your eligible card issuing bank offering such EMI payment option.

A small processing fee is charged towards the purpose of facilitating an EMI or No Low EMI payment option. Your eligible card issuing bank may charge processing and/or convenience fees in accordance with the terms and conditions applicable between you and your eligible card issuing bank.

In the event that you have a complaint, dispute or enquiry about an EMI transaction, we advise you to approach your eligible card issuing bank.

In the event that you cancel or return your product(s) purchased using an EMI or Low Cost  EMI payment option, Milagrow may facilitate a refund in accordance with the Milagrow’s Warranty Policy (https://milagrowhumantech.com/pages/warrenty-policy) You are advised to check with your eligible card issuing bank how cancellation(s) or refund(s) will affect EMI and any pre-closure or interest charges levied on you.

Local sales tax, GST and all other applicable taxes and levies will apply to all orders and shall be payable extra as per various statutory guidelines.

EMI and Low EMI payment options cannot be combined with other Milagrow promotions that are directed to individual end-user consumers and offered during the same promotional period on the Milagrow website, subject to the terms, conditions, and limitations applicable to this promotion and such other Milagrow promotion(s).

Milagrow facilitation of the EMI payment option is void where prohibited or restricted by law. Milagrow  may use any information provided in accordance with its privacy policies posted online at https://milagrowhumantech.com/policies/privacy-policy Milagrow  reserves the right to change, modify or end the facilitation of an EMI payment option on the Milagrow website and these Terms and Conditions at any time, without prior notice. Such changes shall not affect already processed orders, for which this version of the Terms and Conditions shall apply. You must be 18 years or over in order to use the EMI payment option on the Milagrow Store Online.

Milagrow and PYRAMIS LIFESTYLE INDIA PRIVATE LIMITED reserves the right to change these terms and conditions or modify, extend or end the instant savings offer at any time without notice. Changes will not affect already processed orders, for which this version of the terms and conditions shall apply. Goods and Services Tax (GST) and all other applicable taxes and levies will apply to all orders and shall be payable additionally by the customer.

Your eligible card issuing bank and Milagrow reserve the right to disqualify you from the benefits of the EMI offer if any fraudulent activity is identified. You are not bound in any way to participate in this EMI offer, any participation is voluntary and the EMI offer is made purely on a best-effort basis. Nothing herein amounts to a commitment by Milagrow or your eligible card issuing bank to conduct further, similar or other instant savings offers.

These terms and conditions are in addition and separate to the terms and conditions that you have agreed with your eligible card issuing bank.

EMI offer is void where prohibited or restricted by law. Milagrow may use any information provided in accordance with its privacy policies posted online at Privacy policy – Milagrow Humantech Milagrow reserves the right to change or end the facilitation of the EMI offer or these terms and conditions at any time, without notice. Such changes shall not affect already processed orders, for which this version of the terms and conditions shall apply. You must be 18 years or over in order to use the instant savings option on the Milagrow Store Online or at an Milagrow Retail Store in India.

© 2024 Milagrow. All rights reserved. Milagrow and the Milagrow logo are trademarks of Milagrow HumanTech Pyramis Lifestyle India Pvt Ltd. All other marks appearing within this message are owned by Milagrow or may be trademarks of other respective companies.

Terms & Conditions- Assured Buyback Scheme at 60% Product Value:

3 year-assured buyback and upgrade offer applies to the select models that are being backed up by this scheme. Assured buyback at 60% of the purchase value of the robot excluding the GST amount shall be applicable against the purchase of another robot of similar or higher specifications. After the completion of 3 years, Milagrow will take back the existing floor robot and deduct the flat 60% amount of the old robot from the new purchase of the customer.

  • Returnable product has to be in working condition and should not be broken. The product should not have cracks, burns, or any physical damage marks.
  • Only the first owner of the product can avail of this offer, if the product has been resold by the first owner the scheme does not apply to the second owner.
  • The company reserves the right to withdraw, amend, or change the terms and conditions of the scheme without giving any prior intimation, however, all existing customers who have bought the product under assured buy-back will be entitled to avail the scheme.
  • Milagrow will directly offer this buyback scheme to its customers, no third party or reseller is authorized to offer the buyback offer.
  • When buying the product, it is compulsory for the customer to register under the assured buyback and upgrade offer.
  • Assured buyback and upgrade offer is applicable on select models these models may vary from time to time without any prior intimation. A 20% depreciation on the purchase value applies after 3 years for the buyback valuation.
  • The company reserves the right to withdraw the scheme without giving any prior intimation.