Replacement and Refund FAQs

30 Day Replacement Guarantee

If you have received a damaged or defective product or it is not as described, you can get a replacement at no extra cost if you report the case in writing to customercare@milagrow.in or call our helpdesk within 30 days of delivery.

When does this guarantee not apply? 

The replacement guarantee does not extend to: 

  • Accessories purchased independently for Robots, TabTop PCs and Mounts.
  • Damages due to misuse of product or Incidental damage leading to malfunctioning of product.
  • Any consumable item which has been used or installed.
  • Products with tampered or missing serial numbers.
  • Items that are returned without original packaging, freebies or accessories.
  • Any damage / defect which are not covered under the manufacturer's warranty.

3 Day Refund Policy

If you have received a product which is dead on arrival or damaged or it is not as described, you can get a full refund if you report the case in writing to customercare@milagrow.in  within 72 hours of receiving your product.

When does this guarantee not apply? 

The replacement guarantee does not extend to: 

  • Accessories purchased independently for Robots, TabTop PCs and Mounts.
  • Damages due to misuse of product or Incidental damage leading to malfunctioning of product.
  • Any consumable item which has been used or installed.
  • Products with tampered or missing serial numbers.
  • Items that are returned without original packaging, freebies or accessories.
  • Any damage / defect which are not covered under the manufacturer's warranty.